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How App Casino Handles Your Personal Information

Your privacy matters to us at App Casino, and this policy sets out exactly what data we collect, why we collect it, and how you can control it.

Data collected with purposeAccount-level controlsbKash, Nagad, Rocket payment data handled carefullyContact us any time to review or delete
App Casino How App Casino Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We use cookies and similar signals to keep your session active, remember your preferred language, and detect unusual login attempts on your account. You can manage non-essential cookies through the cookie preference panel, which appears when you first visit and is accessible again from the footer.

Encrypted Account Sessions

Every login and transaction uses an encrypted connection. If we detect a sign-in from an unfamiliar device, an OTP is sent to your registered number before access is granted.

Cookie Controls

We separate strictly necessary cookies from analytics and preference cookies. You choose which non-essential categories to allow, and your choice is saved to your account profile.

Data Retention Policy

Transaction records linked to bKash, Nagad, and Rocket payments are kept as long as financial regulations require. Non-essential logs are deleted on a rolling cycle set out in our retention schedule.

Your Rights and How to Use Them

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion where no legal obligation requires us to keep it. Requests go to our privacy contact and we aim to respond promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Email Privacy Request Send a written request to our privacy address and we will respond within the timeframe set by applicable rules — include your registered account email so we can locate your data.
Live Chat Support Open the chat window inside your account dashboard to speak with our Bangladesh support team about any data query, wallet concern, or account access issue during support hours.
Account Settings Panel Head to Settings inside your account to download a copy of your data, update your contact details, or submit a deletion request without needing to contact support directly.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled at App Casino. If yours is not here, contact us through the account dashboard.

We collect your name, contact details, date of birth, and the device information used to access your account. We also record the payment wallet — bKash, Nagad, or Rocket — you link at registration.

Payment data is processed through an encrypted channel and stored only as long as required for transaction verification and compliance. We do not store your full mobile banking PIN or password.

Yes. Submit a data access request through Settings in your account or by emailing our privacy contact. We will compile and send your data within the period required under applicable rules.

A deletion request can be submitted through the Settings panel or via our support chat. Some transaction records may be retained where financial regulations require it; we will explain exactly what is kept.

We share data only with service providers who process it on our behalf — such as the payment processor routing your Rocket transfer — under strict data processing agreements. We do not sell personal data.

Open Settings in your account dashboard and edit your details directly. For changes to your registered mobile number linked to your bKash or Nagad wallet, contact support to complete a verification step first.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.