Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for opening and using your App Casino account, including how deposits via bKash, Nagad, and Rocket are handled and what we expect from both sides.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice
App Casino Terms and Conditions That Govern Your Account
HOW WE OPERATE

How We Handle Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our legal obligations. Here is how we approach the four areas that matter most to you under these terms.

Account Security

Your account is protected by OTP verification on login and any withdrawal request. If you notice unusual activity, contact support immediately and we will place a temporary hold while we investigate.

Data Retention

We keep transaction records — including bKash, Nagad, and Rocket payment history — for the period required by applicable law. You can request a summary of your account data through the Help Centre.

Payment Verification

Withdrawals back to your mobile wallet go through a name-match check against your registered account details. This step protects you from misdirected funds and keeps your wallet secure.

Requesting Changes

To update your registered contact details or request account closure, submit a verified request via email support. We process these within the timeframe set out in our data policy.

TERMS SUPPORT

Questions About Your Terms and Account

If any part of these terms is unclear or you need to raise a concern about your account status, our support team handles terms-related queries directly. Reach us through the channels below and we will respond with the relevant policy detail or escalate to the appropriate team.

Live Chat Start a live chat from your account dashboard for immediate help with terms queries, account holds, or payment disputes. Available during our standard support hours.
Email Support Send a detailed message to our support address for written confirmation of any terms-related decision, account review outcome, or withdrawal status update.
Account Help Centre Access the Help Centre from your mobile or desktop account to find answers on specific clauses, payment rules for bKash and Nagad, and account verification steps.

Common Questions on These Terms

These are the questions we hear most often about account terms, eligibility, and payment rules. If your question is not here, live chat or email support can give you a direct answer.

Account eligibility depends on your local law and the region you are in. You must meet the age requirement in your jurisdiction and confirm that using this platform is lawful where you are located before registering.

If a deposit via bKash or Nagad does not reach your account wallet within the expected window, contact support with your transaction reference. We trace the payment and resolve it or arrange a return to your wallet.

We notify you through your registered contact before any material change takes effect. Continuing to use your account after that date means you accept the updated terms. Minor clarifications may be made without prior notice.

Submit a data request through the Help Centre or via email support. We will provide a summary of your account and transaction history covering the retention period required under applicable law.

Accounts may be suspended for duplicate registration, misuse of payment methods, failure to complete identity verification, or activity that breaches these terms. We will contact you with the reason and next steps.

Submit a verified closure request via email support. Any remaining balance is returned to your registered bKash, Nagad, or Rocket wallet after identity verification, subject to any outstanding review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.